Accept claims from your supplier or customer:
You will be notified in the OCP and via email once your trading partner has recorded an FSC claim against you.
If it is a claim from your customer, go to “Sales” tab, click on “View Claims” and you will be navigated to "Pending Claims".
If it is a claim recorded by your supplier on behalf of you, and then goes to “Purchase” tab.
If the claim entered is correctly and matches your records, click "Accept".
A claim will be auto-accepted after 14 days if the claim is not validated or rejected by the suppliers. Once accepted, the claims can still be deleted from the platform, but with a record of that deletion.
If you notice a discrepancy in the claim submitted by your customer or supplier, click on "Mark it as a problem claim" and then give a reason for the problem.