Flagged Transactions

You can find “Flagged” items in the View Claims tab for Purchases and Sales. It is a view of accepted transactions, which fall outside the scope of the applicable supplier’s certificate. 


An “Out of Scope” claim is a transaction that was entered into the OCP, which didn't fall within the scope of the supplier’s certificate on the date the transaction was made (based on the certificate details listed for that CH in

The following rules define which claims are listed as “Flagged claims” (i.e. are out of scope):

  • The claim date is outside the start or end date of the certificate.
  • Certificate is suspended on the claim date/claim date period.
  • Product type chosen is not on the certificate (product type is optional).
  • Claim type chosen is not listed on the certificate.
  • Claim type chosen is not listed on the certificate for the product type chosen.
  • Species chosen is not listed on the certificate.
  • Species chosen is not on the certificate for the product type chosen.


Your supplier claimed “FSC Mix 70%” on a transaction for a specific product, however, the supplier was not certified to sell that product with an “FSC Mix” claim. If you enter the claim as “FSC Mix” based on the invoice issued by the supplier, and supplier accepts it, the claim will appear in the “Flagged” tab under “View Claims”.


1. You selected “Claim Type” as “FSC MIX”, which is outside the supplier’s certificate scope:

i  The OCP will remind you if the claim type, product type or species is out of scope when you enter claims. Click on “OK” to move on and you can still submit the claim.


2. When your supplier accepts the transaction, they will get an orange warning that this claim is “out of scope”: 

3. Your supplier can click on “Flagged” and find this specific transaction.

i  If the supplier choose to “Edit” the claim, correct all out of scope issues and submit again, the claim will be moved to the “Pending” tab for them to accept it again.

i  You, as the customer, will then receive a notification of this change.

i  If the supplier click on “Edit” the claim but does nothing, the specific transaction will be moved to “Problem” claims. Then either you or your supplier can edit the claim and submit it again


Have more questions? Submit a request


Powered by Zendesk